Because public policy attempts to move our cities forward collectively, it runs into problems with consensus, education, and inclusion. Where the reach of public policy influence ends, private industry takes over, creating commercial solutions that address the collective demands of private citizens through innovation and design. As a result, we’ve slowly added better, cheaper insulation to our homes during renovations, installed more efficient tankless water heaters when our old natural gas tanks fail, and even become fanatics of electric vehicles.

Sometimes, as is the case with consumer brands like Tesla, a fanatical following can push collective demand through vanity, envy, and prestige.

Restructuring cities to function as a tech product would help to realign the goals of the cities to match the users ("the citizens") with the features ("policies") that represent the population rather than the other way around.

In my opinion, the future of cities needs product managers. The goal of these public officials would be to understand the needs of the people and to define the goals and OKRs of their population — selecting programs and initiatives like features that accomplish those goals. In one sample case, the OKRs would optimize for several key values — improving equitability, improving access to resources, improving investment in innovation.